Shipping policy
ROOTED – Shipping Policy
Last Updated: July 2026
Thank you for shopping with ROOTED! We want to make sure your order reaches you safely and on time. Please read our Shipping Policy carefully.
Where We Ship
We currently ship within South Africa only. We do not offer international shipping at this time.
Shipping Costs
We offer free shipping on all orders within South Africa. No minimum order value is required.
Delivery Timeframes
All orders are dispatched via Aramex. Estimated delivery times are as follows:
- Standard delivery: 5–10 business days from the date of dispatch
- Same-day delivery: Available on selected orders where stock is on hand (subject to availability and location)
Please note that delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier capacity, public holidays, or circumstances outside our control.
Order Processing
Orders are processed on business days (Monday to Friday, excluding South African public holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Tracking Your Order
Once your order is dispatched, you will receive an Aramex tracking number via email. You can track your order at www.aramex.com.
Delays and Issues
While we do our best to ensure timely delivery, ROOTED is not liable for delays caused by the courier, unforeseen circumstances, or events outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will follow up with Aramex on your behalf.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at:
📧 rootedstore.support@gmail.com 📍 886 15th Avenue, Wonderboom South, Pretoria, Gauteng, 0084, South Africa
We will work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping-related queries, please reach out to us at rootedstore.support@gmail.com and we'll be happy to help!